Sanford Health RN Call Center - Clinical Call Center in Sioux Falls, South Dakota

Job Title: RN Call Center | Clinical Call Center | Sioux Falls

City: Sioux Falls

State: SD

Department : Clinical Call Center - Inpatient Sioux Falls

Job Schedule: Full Time

Shift: Varies

Hours Per Shift: 10 hr

JOB SUMMARY

Responsible for providing telehealth services involving all ages of patients. This includes telephone triage; health information and education; and physician and service referral and other specialty access lines using established protocols, approved references, and specific medical resources. Demonstrates knowledge in decision-making for a diverse client population with a wide range of problems and acuity. Performs effectively in answering caller inquiries and crisis intervention following established protocols with appropriate communication and documentation. Performs ongoing, systematic assessment and data collection, focusing on physiological, psychological and cognitive status. Provides educational and resource referrals based on patient needs. Instructs patients in an articulate and professional manner based on expressed needs and available resources. Demonstrates awareness of legal issues in all aspects of telephone triage. Documents health information accurately.

POSITION RESPONSIBILITIES

Conducts patient triage in situations of varying scope and complexity. Responsible for promoting a safe environment for patients, families, staff and visitors and works collaboratively with the multi-disciplinary health care team to provide the best outcomes for patients.;Provides direct service to internal or external customers. Performs age related patient assessments and nursing interventions. Explains treatments and procedures to patients suffering less serious illnesses and injuries. Effectively delegates and supervises based on one’s state practice act and an understanding of the concepts of responsibility, authority, and accountability. Delivers written and oral communications that engage audience participants, respond to their questions and concerns, and produce specific outcomes and impact. Coordinates and manages care for patients, including those with complex needs.

QUALIFICATIONS

Bachelor’s Degree in nursing preferred. Graduate from an accredited nursing program preferred, including, but not limited to, American Association of Colleges of Nursing (AACN), Accreditation Commission for Education in Nursing (ACEN), and National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA).

Currently holds an unencumbered RN license with the State Board of Nursing where the practice of nursing is occurring and/or possess multistate licensure if in a Nurse Licensure Compact (NLC) state. Nurses performing nursing practice over the telephone require licensure in the states where the patients being served reside. Any additional state licensure requirements must be obtained within first 30 days of employment. Needs and maintains Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS), and Pediatric Advanced Life Support (PALS). Obtains and subsequently maintains additional required department specific competencies and certifications.

About Sanford Health:

At Sanford Health, we are dedicated to the work of health and healing.

Every day, we show that commitment by delivering the highest quality of care to the communities we serve.

We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care,

leading-edge technologies and world-class facilities.

In addition to strong clinical care, we are also committed to research,

education and community growth. We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases.

We continuously seek new ways to achieve our vision of improving the human condition

here in your community, across the region and around the world.

The entire team at Sanford Health recognizes the value of healthy families

and communities. We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application,

please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .

City: Sioux Falls

State: SD

Job Function: Nursing

Job Schedule: Full Time

Shift: Varies

Req Number: WD01345

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